4.1. Cancellation policy

Within the European Union the buyer can cancel the sales contract concluded with TARANG within 14 days without stating reasons. For that purpose he must send a written notice of withdrawal by e-mail or letter to TARANG within the fixed period and, as a consequence, send back the delivered goods (taking into account the cancellation consequences in section 4.2.). The withdrawal period starts when the buyer has been informed of the right of withdrawal and has received the goods from TARANG. Notice of withdrawal and return of goods are to be sent to the following address: Tarang Indian Instruments, Marie-Luise Siebenkaes, Johannisstraße 14, 90763 Fürth, Germany.

The notice of withdrawal can also be submitted by e-mail to the following address: contact@tarang.eu A form for the notice of withdrawal is provided under the link: “Withdrawal Form »”, but you will have to fill it with your own details.

For the withdrawal to be effective, the received goods have to be sent back or personally handed over, preferably in the original packaging. When you cancel the contract and send back the goods, we will have to pay back all the payments received from you without delay, within 14 days from receiving your cancellation at the latest, including delivery costs (except any additional costs that arise when you choose a transport mode other than the cheapest standard delivery). For this payment we will use the same means of payment that you used for the original transaction unless otherwise expressly agreed; by no means will you be charged for this repayment.

You have to send back or hand over the goods immediately, at the latest within 14 days from the day you informed us of the cancellation of the contract, to

TARANG Indian Instruments
Marie-Luise Siebenkaes
Johannisstraße 14
90763 Fürth
Germany

The time limit is being observed when you send back the goods before the 14 days have elapsed. Goods that cannot be sent back by normal post due to their nature will be collected by a forwarding agency assigned by us. The only product on offer from us that requires shipment by freight forwarder is the “male tanpura”. For the transport by freight forwarder we charge you the actual costs but only up to a maximum of 49 Euros within Germany and a maximum of 99 Euros in other European countries.

If we receive the goods in a deteriorated state or not at all, you are obliged to pay compensation. You can avoid deterioration by not using the goods as if you own them and by not doing anything that might deteriorate them (e.g. traces of use or other damages). We act on the assumption that the goods are handled as if they were examined or tried in a shop.

We recommend to provide suitable packaging for sending back the goods. The best thing to do is to use the original packaging. We strongly advise packaging with extreme care especially for delicate goods such as musical instruments in order to avoid damages in transit. The packaging should be externally robust to absorb shock and impact and inside the goods should be secured in such a way that they cannot move in the shipping carton. The right of withdrawal remains unaffected regardless of whether the customer follows these recommendations or not.

4.2 Exclusion from the right of withdrawal

Excluded from this right of withdrawal are customised products made especially for the customer’s requirements and instruments which are not pre-fabricated but made individually according to the customer’s specifications when there is no doubt and it has been documented that the goods were made correctly and according to the customer’s specifications in every detail.

Also excluded from withdrawal are data carriers for both vision and sound, when they have been unsealed.